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Shipping & Returns

Terms & Conditions

  1. Shipping Methods
    • We primarily use Australia Post for most of our deliveries.
    • For larger and more expensive items, such as musical instruments, we use StarTrack or TNT to ensure safe and timely delivery.
    • For security of purchased items, we require a signature on receipt of all our deliveries.
    • Visit the Aus Post Web Site HERE for any updates and delivery time delays.

 

  1. Shipping Times
    • We aim to process orders within 1-2 business days.
    • These times may vary due to stock availability.
    • Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
    • We are not responsible for delays in shipping once the order has been despatched.

 

  1. Shipping Costs
    • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. These costs will be displayed at checkout.
    • Our online department is located at our Moorabbin (Melbourne) store although some orders may be shipped from our Gold Coast (Southport) store for various reasons, such as to expedite delivery to our customers.
    • We offer complimentary shipping on most orders exceeding $129 AUD

 

  1. Tracking Your Order
    • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

 

  1. Delivery Issues
    • We are not responsible for items that are lost or damaged during transit.
    • If your order arrives damaged, please contact us and we will work with you to assist in resolving the issue as quickly as possible.
    • If you receive an incorrect item due to our error, Ozwinds will cover the return shipping costs for the incorrect item/s and send the correct item/s at no additional charge.

 

  1. International Shipping
    • Currently, we only ship within Australia. We do not offer international shipping via our online store.
    • For international enquiries, please email us at [email protected].

 

  1. Satisfaction Guarantee
    • We offer a 7-day satisfaction guarantee from the day you receive your item.
    • If you are unhappy with your purchase for any reason, please contact us within 7 days to arrange a full refund or replacement (minus shipping & handling fees). Refunds will be processed in 7-10 business days.
    • Our 7-day satisfaction guarantee is valid for most items, with the following exceptions.
      • Damage to the merchandise by the customer’s own misuse.
      • Accidental damage while merchandise is in customer’s possession.
      • Special Order Items
      • Reeds/Perishable items
    • Ozwinds is not responsible for the return shipping costs of any change-of-mind items.

 

  1. Warranty Issues
    • To make a warranty claim, please contact us by phone or Email with your proof of purchase and a description of the issue. We will coordinate with the manufacturer/supplier on your behalf.
    • Warranties do not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
    • Items must be returned to Ozwinds for warranty assessment prior to refund/repair/replacement being issued.

 

  1. In-Store Pickup
    • Items you wish to pick up may not be immediately available at your preferred store location.
    • Second-hand and used instruments are available for pickup only from the store mentioned in the listing.
    • To avoid any delays, we strongly recommend calling your preferred store directly to confirm stock availability before ordering an item for pickup.

 

     Contact Us

  • If you have any questions or concerns about our shipping terms and conditions, please contact our online department on (03) 9578 3677. Alternatively, email us at [email protected] with any enquiries.


Web Site Condition of Use:
CLICK HERE to view Ozwinds Brass and Woodwind website condition of use.

All purchases covered by Australian Consumer Guarantees, Click Here for Details