Extended Service Plan

New instruments are offered with our optional pre paid 1 year service plan.

Save at least 50% on normal servicing costs

Woodwind Instrument Schedule.

  • after 8 weeks, call in for its first check over for regulation and adjustments.  
    (Done while you wait, usually takes about 30 - 60 minutes, Monday - Friday by appointment)  -  Totally Free
  • On or before 12 months, we will service your instrument, which includes, regulate, adjust and lubricate all mechanisms as required. Pads and corks replaced on a as need basis during servicing.
    (Book it in and Leave it with us for 48 - 72 hours)   - Pre-Pay and Save!

Brasswind Instrument Schedule.

  • On or before 12 months, check seal on water key corks, entire instrument flushed and valve strokes regulated and adjusted as required.   Pre-Pay and Save!    (Book it in and Leave it with us for 48 - 72 hours)

It is Important your instrument is maintained.  Annual servicing is highly recomended. 

All new instruments require adjustments during the playing in period as pads, felts and corks may compress.
Key regulation and adjustments will be required on all woodwind instruments during the first 12 months of playing. 
If these are not attended to, the player may not enjoy the instrument to its full potential.

Brasswind instruments require less attention as there are comparitively fewer moving parts to woodwind instruments, but there are other factors to be considered, such as valve / rotor stroke alignment, water key seating and mouthpiece gap and flushing.

All Brass and Woodwind instruments require
annual servicing when played on a regular basis
.


We offer our extended service plans with discounted prices.
You can take out a service plan when purchasing your new instrument as an extra cost.

We are Authorised Service Agents for all the major brands we sell, including -
Yamaha, Buffet, Selmer, Bach, Jupiter, Pearl flutes, Haynes flutes, B&S, King, Conn and more.

Each new instrument is covered by a manufacturer's warranty which covers manufacturing defects, but does not cover general or major maintenance.

Exclusions:

  • Damage caused by abuse, accidental, intentional or otherwise
  • Repair of finish of lacquer or plated surfaces (outside of manufacturer’s warranty)
  • Cost of parts used in the repair / servicing process, such as pads, springs, felts, corks and alike.
  • Accessories originally sold with instrument including the case

    Please note:
  • All maintenance, servicing and or repair work must be performed by the store the instrument was purchased from, any unauthorized work will not be reimbursed and may cause your plan to be terminated.
  • You are responsible for all shipping/insurance fees to get the instrument to the store.


For any further info, Contact us here